If you cannot pair your TactSuit to PC via Bluetooth, please follow the steps below:

Open Device Manager on your PC, expand the Bluetooth branch, and check if you see all 3 of the following drivers:
- Generic Bluetooth Radio
- Bluetooth Enumerator
- Bluetooth LE enumerator
**If you see all of the items above,** please make sure you have the latest version of the bHaptics Player installed on your PC. If you continue to experience the issue, please contact [bHaptics Support Team](mailto:support@bhaptics.com) with a screenshot of error message on your bHaptics Player.

**If you can’t see all of the items above,** it is because your PC’s internal Bluetooth or previously installed Bluetooth driver is interfering with the provided dongle.
Remove the provided dongle from your PC and then disable your PC’s internal Bluetooth.
If there is a previously installed Bluetooth driver, such as CSR Bluetooth Radio, please uninstall all software related to the driver.
Restart your PC and reinsert the provided dongle.
In order to secure the line-of-sight between the dongle and TactSuit, make sure the dongle is facing your play area.
Open Bluetooth settings on your PC and enable Bluetooth. Check if the dongle is properly scanning Bluetooth devices around you.
The provided Bluetooth dongle will be blinking blue if working properly.
Open bHaptics Player and turn on your bHaptics device
Right-click on scanned device icon(s) and click Pair

**Note:** Please do not directly pair the TactSuit to your PC on Bluetooth Settings.

**[Watch Tutorial >](https://www.youtube.com/watch?v=9ZLwdpANmYw)**
**[More information >](https://github.com/bhaptics/haptic-library/wiki/Bluetooh-Driver-Issues#to-use-bluetooth-dongle-driver-rather-than-internal-bluetooth-driver)**