Cancellation, Return & Refund Policy

You can request cancellation, return & refund according to following policies.

  1. Cancellation

You are able to request cancellation if the packaged is not shipped yet. For it, you have to send an email to support@bhaptics.com with your transaction information including date of purchase, transaction ID, name/quantity of purchased item, total amount of money you paid, payment method and etc. Or just simply send us your screenshot of transaction receipt that you want to cancel.

We will cancel your order as soon as check your request, but it may take about 3~5 business days.

  1. Return & Refund

We accept your return & refund request according to following principles.

  1. We accept return & refund only for defective or unopened product and your request may be disclaimed if the security seal of the package is broken. The product must be in the original packaging and be shipped back to us within 30 days from the date your receipt of the product.
  2. The product must be returned with applicable proof of purchase(ex. Receipt, invoice) and with all original items & accessories such as user manual, cables, batteries, Bluetooth dongles and etc. Also if you receive any kind of free gift with the product, you also have to return it. If not, we may deduct the value of missing items or free gift from the amount of money that we have to refund you.
  3. You must pay for return fee(shipping fee) and shipping/handling fee of your original order is not subject to refund.
  4. If you purchased product in retail shop, you have to request return & refund to the shop you purchased, not us.
  5. Exception : Used product, customized/personalized products, damaged/repaired products are not eligible for a return and refund.
  6. If you want to get a refund, please email us support@bhaptics.com with your transaction information including date of purchase, transaction ID, name/quantity of purchased item, total amount of money you paid, payment method and etc. As soon as check your request, we will contact you and guide what should do for refund.
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