You can find your Order ID in the Order Summary email that arrives shortly after you complete your payment. It will be listed in the email subject line and at the top right corner of the email.
If you did not receive an email from us after checkout, please reach out to the <a href="mailto:support@bhaptics.com">bHaptics Support Team</a>. Just provide your payment details (such as the transaction ID, date of purchase, and account holder information), and we’ll assist you in locating your Order ID.

How do I know my order ID?

We send an order status update to an email address you provide at checkout. You can also check your order status on <a href="https://www.bhaptics.com/tracking">bHaptics Shop</a> using your Order ID and email address.
If you do not know your order ID
please contact <a href="mailto:support@bhaptics.com">bHaptics Support Team</a> with payment transaction information (transaction ID, date of purchase, account holder information, etc.) that we can use to track your payment.

How do I track my order?

Please contact <a href="mailto:support@bhaptics.com">bHaptics Support Team</a> with your Order ID at support@bhaptics.com and new shipping address or contact info to update your address or contact info.
Note: Once the package is shipped out, we can no longer update your shipping address or contact info.

How do I update shipping address or contact info for my order?

If your order has not been shipped 
You can cancel your order and receive a full refund if your order hasn’t been shipped out. Please contact <a href="mailto:support@bhaptics.com">bHaptics Support Team</a> with your Order ID to request to cancel your order.
If your order has already been shipped 
We can no longer cancel your order. You may request a return after receiving your order. Please note that shipping fees for both ways are non-refundable. If you would like to return your bHaptics device, please read our <a href="?Question=How do I return my bHaptics device for a refund?">Return Process and Policy</a>.
Purchases of game keys
Once a game key is generated and made available to you at the end of the check-out process, you’re no longer able to withdraw from the purchase of the game key or obtain a refund.

How do I cancel my order?

No worries! The TactSuit works with any standard Bluetooth adapter that supports Bluetooth 4.0 or above. If you no longer have the included Bluetooth dongle, you can use another one that meets these requirements.

I lost my Bluetooth dongle. What are my options?

The TactSuit works with Windows Mixed Reality headsets. 
 In normal circumstances and environments, such as a show room, office, and home environments, you will have no issues using your WMR controllers and TactSuit together. However, you may experience interference when using them together in a crowded environment, such as exhibitions and trade shows, where there are lots of strong Wi-Fi signals.

Will my TactSuit interfere with WMR controller tracking because of Bluetooth?

Bluetooth connection between bHaptics devices and consoles is currently not supported.
For audio-based haptic feedback via a wired connection, please follow the instructions in the article linked below:
<a href="?Question=How do I receive audio-based haptics with console, such as PlayStation and Xbox?">How to connect the TactSuit X with your console via an audio cable.</a>

How do I pair TactSuit with my console via Bluetooth?

<ol>
<li>Download and open bHaptics Player app on your phone. Download bHaptics Player: <a class="img" href="https://apps.apple.com/gb/app/bhaptics-player/id1367036609" target="_blank" rel="noopener"><img src="https://cdn.bhaptics.com/homepage/support/assets/85075fe2ef65.png" /></a> <a class="img" href="https://play.google.com/store/apps/details?id=com.bhaptics.player&amp;hl=en" target="_blank" rel="noopener"><img src="https://cdn.bhaptics.com/homepage/support/assets/82d6c1fa3dfd.png" /></a></li>
<li>Press the power button to turn on your bHaptics device.</li>
<li>Tap<img loading="lazy" class="" src="https://cdn.bhaptics.com/homepage/support/assets/f5c515fc6cd0.jpg" width="14" height="14" />to scan TactSuit device(s) in pairing mode.</li>
<li>Tap Pair next to each scanned device to pair one device at a time. Or tap Pair All to pair all scanned devices.</li>
</ol>

How do I pair my TactSuit with my phone via Bluetooth?

<ol>
<li>Press the power button to turn on your bHaptics device(s).</li>
<li>Navigate to Settings on your Quest headset.</li>
<li>Select Settings &gt; Devices &gt; Bluetooth on your Quest headset.</li>
<li>Find Bluetooth Pairing &gt; Add a new device and pair your TactSuit.</li>
<li>Download bHaptics Player on your Quest headset.</li>
<li>Open bHaptics Player and check your bHaptics device(s) on the Paired Device panel.</li>
<li>Launch a natively supported Quest title.</li>
<li>Enable Haptics/bHaptics in the game settings and enjoy optimized haptic feedback!</li>
</ol>
Note: Some apps might require you to enable Nearby Device permission in the app settings.
Download <a href="https://www.bhaptics.com/support/downloads" target="_blank" rel="noopener">bHaptics Player</a> for bHaptics device management, feedback intensity settings and more!

How do I pair my TactSuit with my Meta Quest via Bluetooth?

We provide a Bluetooth dongle with every TactSuit device. 
 Insert the provided dongle to a USB port of your PC to enable Bluetooth, then pair your TactSuit on bHaptics Player.
 Note: Due to Windows protocols, you can connect up to 5 Bluetooth devices at a time.

My PC doesn’t support Bluetooth. Can I still use TactSuit with my PC?

<ol>
<li>Download bHaptics Player from the <a href="https://www.bhaptics.com/support/downloads" target="_blank" rel="noopener">Downloads</a> page.</li>
<li>Open the bHaptics Player on your PC.</li>
<li>Insert the provided Bluetooth dongle into your PC.</li>
<li>Press the power button to turn on your bHaptics device.</li>
<li>Right-click on the device icon in the Quick Control Panel at the bottom left corner and select “Pair” to connect.</li>
</ol>
<em style="background-color: var(--wp--custom--color--background);color: var(--wp--custom--color--foreground);font-family: var(--wp--preset--font-family--dm-sans);font-size: var(--wp--custom--font-sizes--normal)">For a smooth setup experience, follow the step-by-step instructions available within the bHaptics Player. Simply tap the (?) icon in the top menu and go to “Bluetooth Troubleshooting.” We recommend following these instructions, especially if you’re new to the setup process.

How do I pair my TactSuit with my PC via Bluetooth?

Sometimes, orders are split into multiple packages, and the remaining package may still be on its way. Check the tracking status to see if there is a second package scheduled for delivery. It usually arrives the same day or within one business day. If it hasn’t arrived by then, please contact our support team with your Order ID and tracking number so we can assist you further.

I received only part of my order. What should I do?

Prices and shipping fees on the bHaptics Shop do not include any taxes or customs duties that may apply in your country. bHaptics is located in South Korea, and all orders are shipped from here. Once your order has shipped, the shipping courier may contact you regarding import duties or taxes for international packages, based on your local regulations.



For U.S. orders, import fees are already included in the shipping fee, so no additional customs charges will apply.



For more details about customs fees or import taxes, please check with your local customs office.



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Do I need to pay taxes and customs?

We offer express shipping only to ensure safe and timely delivery. Average transit time is 3-5 business days.
 Note: Delays can occur in transit or from holds at the local customs office.

Can I choose shipping method?

Most orders are shipped via UPS or DHL. 
 You will receive an email with tracking information once your order has been shipped.

Which courier is shipping my bHaptics order?

Shipping is based on weight and your shipping address. 
 To find out how much shipping is for your order, add the items to your shopping cart and proceed to checkout. 
 Select your shipping country and you will see the shipping fees for your order in the order summary on the right column.
 Note: Prices and shipping fees do not include do not include customs duties and taxes applicable in your country.

How much is shipping?

Delivery typically takes about 3-5 business days from a shipping date; however, there may be unexpected delays caused by shipping courier or customs authority.

When will my order arrive?

At large events and exhibitions where there is an extreme amount of Wi-Fi signals, it is possible that the Bluetooth connection becomes unstable. 
You can secure the Bluetooth connection by turning on the Stable Connection on bHaptics Player.
1. Open bHaptics Player
2. Go to Settings <img loading="lazy" class="" src="https://cdn.bhaptics.com/homepage/support/assets/6227a9a88a33.jpg" width="24" height="24" />
3. Select Setting from the side menu 
4. Enable Stable Connection
<img src="https://cdn.bhaptics.com/homepage/support/assets/ae6d87126d7c.png" />
Note: Using this option in a normal environment where there is no such interference is NOT recommended.

The Bluetooth connection is unstable or there is latency in feedback.

If you are using more than 5 bHaptics devices at a time 
Please make sure that you are using 5 or less bHaptics devices at a time. Windows protocol allows you to connect up to 5 Bluetooth devices at a time.
If you are using less than 5 bHaptics devices 
If a specific device keeps dropping out, try these tips:
<ul>
<li>Secure the line-of-sight between the Bluetooth dongle and bHaptics devices Use an USB extension cable if necessary.</li>
<li>Try inserting the Bluetooth dongle to a USB port that is facing your play area.</li>
</ul>
If the above tips do not resolve the issue, please follow the steps below:
<ol>
<li>Open bHaptics Player</li>
<li>Click &#8216;Device&#8217;<span style="background-color: var(--wp--custom--color--background);color: var(--wp--custom--color--foreground);font-family: var(--wp--preset--font-family--dm-sans);font-size: var(--wp--custom--font-sizes--normal)"> from the side menu</li>
<li>Turn on the problematic device</li>
<li>Take a screenshot of the Device page and send it to <a style="background-color: var(--wp--custom--color--background);font-family: var(--wp--preset--font-family--dm-sans);font-size: var(--wp--custom--font-sizes--normal)" href="mailto:support@bhaptics.com">bHaptics Support Team</a></li>
</ol>

One of my devices keeps dropping out. What do I do?

If you cannot pair your TactSuit to PC via Bluetooth, please follow the steps below: 
 Open Device Manager on your PC, expand the Bluetooth branch, and check if you see all 3 of the following drivers: 
 &#8211; Generic Bluetooth Radio 
 &#8211; Bluetooth Enumerator 
 &#8211; Bluetooth LE enumerator
 If you see all of the items above, please make sure you have the latest version of the bHaptics Player installed on your PC. If you continue to experience the issue, please contact <a href="mailto:support@bhaptics.com">bHaptics Support Team</a> with a screenshot of error message on your bHaptics Player.
 If you can’t see all of the items above, it is because your PC’s internal Bluetooth or previously installed Bluetooth driver is interfering with the provided dongle. 
 1. Remove the provided dongle from your PC and then disable your PC’s internal Bluetooth. 
 2. If there is a previously installed Bluetooth driver, such as CSR Bluetooth Radio, please uninstall all software related to the driver. 
 3. Restart your PC and reinsert the provided dongle. 
 4. In order to secure the line-of-sight between the dongle and TactSuit, make sure the dongle is facing your play area. 
 5. Open Bluetooth settings on your PC and enable Bluetooth. Check if the dongle is properly scanning Bluetooth devices around you. 
 6. Open bHaptics Player and turn on your bHaptics device 
 7. Right-click on scanned device icon(s) and click Pair
 Note: Please do not directly pair the TactSuit to your PC on Bluetooth Settings.
 <a target="_blank" href="https://www.youtube.com/watch?v=9ZLwdpANmYw" rel="noopener">Watch Tutorial &gt;</a> 
 <a target="_blank" href="https://github.com/bhaptics/haptic-library/wiki/Bluetooh-Driver-Issues#to-use-bluetooth-dongle-driver-rather-than-internal-bluetooth-driver" rel="noopener">More information &gt;</a>

I cannot get the Bluetooth dongle to work.

You can go as far as 10M in a normal environment, but it is heavily dependent on your environment. 
 It could be further when a line-of-the-sight between the dongle and devices is secured, but shorter when there is heavy wireless signal disturbance.

How far can you go away from Bluetooth source?

It depends on your wireless environment; however, in a normal office setting, the latency is less than 20ms (99th percentile). You wouldn’t be able to notice latency when playing games.

Is there a possibility that Bluetooth latency or interference occurs?

You can use one Bluetooth dongle to connect multiple bHaptics devices; however, due to Windows protocols, you can connect up to 5 Bluetooth devices at a time. 
 Each arm/hand/foot device is considered as one Bluetooth device; therefore, you cannot use all TactSuit devices together at once. 
 An accessory that will allow you connect all the devices together is currently under development. If you are a business client and would like to connect more than 5 bHaptics devices at the same time, please contact <a href="mailto:support@bhaptics.com">bHaptics Support Team</a>.

How many TactSuit devices can I connect using the provided Bluetooth dongle?

TactSuit Pro and TactSuit Air both deliver immersive feedback but come with unique features tailored to different user needs.



TactSuit Pro is equipped with 32 haptic motors, providing a more detailed feedback experience, and includes an LED Controller Wheel, allowing users to precisely adjust the intensity of haptic sensations during use.



TactSuit Air, on the other hand, features 16 haptic motors within a lightweight design, ideal for unrestricted movement. It also comes in two stunning colorways—Onyx and Ash—offering both style and versatility.



Each suit brings a unique experience, so you can choose the one that best fits your style of play!

What is the Difference Between TactSuit Pro and TactSuit Air?

The main part of any bHaptics device, which includes electric motors and wires, cannot be washed under any circumstances. If contamination occurs, gently wipe the affected area with a soft cloth.
Only the following parts are considered washable:
<ul>
<li>Mesh Lining for TactSuit</li>
<li>Inner Linings for TactSleeve</li>
<li>Inner Linings for Tactosy for Arms</li>
<li>Inner Linings for Tactosy for Hands</li>
<li>Inner Linings for Tactosy for Feet</li>
<li>Inner Gloves of the TactGlove</li>
</ul>

Can I wash my bHaptics device?

The playtime of each bHaptics device is as follows:
<ul>
<li>TactSuit Pro: 13.5 hours*</li>
<li>TactSuit Air: 12 hours*</li>
<li>TactVisor: 8 hours*</li>
<li>TactSleeve: 10 hours**</li>
<li>Tactosy for Arms: 18.4 hours**</li>
<li>Tactosy for Feet: 23.5 hours**</li>
<li>TactGlove: 3.5 hours**</li>
</ul>
* Measured when all feedback points operate at maximum intensity for 1 second every 10 seconds. 
** Measured when all feedback points operate at maximum intensity for 1 second every 5 seconds

What is the playtime of each device?

Our products are designed with users aged 13 and older in mind, both in terms of size and technical features. The vest is not sized for children, and improper sizing can lead to discomfort or adverse health effects.

Is the bHaptics TactSuit suitable for children?

The bHaptics TactSuit does not include body tracking features. Similarly, the TactGlove does not offer hand tracking on its own but is compatible with camera-based hand tracking systems like the Meta Quest 3, Meta Quest 2, Meta Quest Pro, and Ultraleap’s Leap Motion.
For body tracking, our Tactosy for Hands and Tactosy for Feet come with tracker mounts, allowing you to attach your own trackers for games that require tracking body movements.

Do the devices provide body tracking, or do I need to use them with Vive trackers?

If you are using the TactSuit with PC or PCVR 
1. Open bHaptics Player on your PC 
2. Pair your TactSuit to the PC 
3. Click on the paired device icon 
4. Adjust the intensity using the Feedback Intensity bar
<img src="https://cdn.bhaptics.com/homepage/support/assets/8c3f374b0292.png" />
If you are using TactSuit X with Standalone VR or console 
1. Press the power button to turn on your TactSuit 
2. Open bHaptics Player app on your phone 
3. Pair your TactSuit with your phone 
4. Adjust the intensity using the feedback intensity buttons under paired device icon

How do I control the intensity of haptic feedback?

All bHaptics devices are equipped with ERM motors that produce vibration-based feedback.

What kind of feedback do I get from TactSuit?

All bHaptics devices are available in one size with adjustable straps to ensure a comfortable fit for different body types. The TactSuit vests accommodate a torso circumference between 25’’ and 50’’.

Is TactSuit really one-size-fits-all?

To find the right size for your TactGlove DK2, it&#8217;s essential to measure your hand accurately. Here&#8217;s how you can do it:



<ul class="wp-block-list">
<li>Circumference (C): Measure around the widest part of your (excluding your thumb).</li>
</ul>



<ul class="wp-block-list">
<li>Length (L): Measure from the base of your middle finger (where it connects to your palm) to the tip of the finger.</li>
</ul>



 Once you have these measurements, you can compare them to our size chart below to determine the best size for you. If you are between sizes, we recommend sizing down for a proper fit.



<figure class="wp-block-image size-large is-resized"><img loading="lazy" width="1024" height="1024" data-image-caption="" src="https://cdn.bhaptics.com/homepage/support/assets/6cd2eddfbb74.png?w=1024" alt="" class="wp-image-5094" style="width:605px;height:auto" srcset="https://cdn.bhaptics.com/homepage/support/assets/6cd2eddfbb74.png?w=1024 1024w, https://cdn.bhaptics.com/homepage/support/assets/6cd2eddfbb74.png?w=150 150w, https://cdn.bhaptics.com/homepage/support/assets/6cd2eddfbb74.png?w=300 300w, https://cdn.bhaptics.com/homepage/support/assets/6cd2eddfbb74.png?w=768 768w, https://cdn.bhaptics.com/homepage/support/assets/6cd2eddfbb74.png?w=1440 1440w, https://cdn.bhaptics.com/homepage/support/assets/6cd2eddfbb74.png 2000w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>

How can I determine my TactGlove DK2 size?

Each of the bHaptics&#8217; devices are compatible with following VR headsets. If you cannot find the headsets you want to use, please <a href="https://www.bhaptics.com/support/contact-us">ask us</a> for additional support!



<div style="height:10px" aria-hidden="true" class="wp-block-spacer"></div>



TactSuit Pro, Air, X40, and X16



For Consumers



<ul class="wp-block-list">
<li>Meta Quest 3, Meta Quest 3S, Meta Quest Pro, Meta Quest 2</li>



<li>All Steam VR compatible headsets (for PC VR)</li>



<li>PS VR2</li>



<li><a href="https://bhaptics.com/compatibility/vr?filter=Vest">Check the full list of compatible games</a></li>
</ul>



For Developers and Business Consumers



<ul class="wp-block-list">
<li>All headsets available to Consumers</li>



<li>Pico 4, Pico Neo 3</li>



<li>HTC VIVE XR Elite, HTC VIVE Focus 3</li>
</ul>



<div style="height:10px" aria-hidden="true" class="wp-block-spacer"></div>



TactGlove



For Consumers



<ul class="wp-block-list">
<li>Meta Quest 3*, Meta Quest Pro*, Meta Quest 2* * Limited number of content is available</li>



<li><a href="https://bhaptics.com/compatibility/vr?filter=Glove">Check the full list of compatible games</a></li>
</ul>



For Developers and Business Customers



<ul class="wp-block-list">
<li>All headsets available to Consumers</li>



<li>Leap Motion Controller 2 (from Ultraleap) compatible headsets, such as Varjo XR-4 and XR-3, Pico 4, and more</li>
</ul>



<div style="height:10px" aria-hidden="true" class="wp-block-spacer"></div>



 TactSleeve and Tactosy for Arms



For Consumers



<ul class="wp-block-list">
<li>Meta Quest 3, Meta Quest 3S, Meta Quest Pro, Meta Quest 2</li>



<li>All Steam VR compatible headsets (for PC VR)</li>



<li>PS VR2</li>



<li><a href="https://bhaptics.com/compatibility/vr?filter=Arm">Check the full list of compatible games</a></li>
</ul>



For Developers and Business Consumers



<ul class="wp-block-list">
<li>All headsets available to Consumers</li>



<li>Pico 4, Pico Neo 3</li>



<li>HTC VIVE XR Elite, HTC VIVE Focus 3</li>
</ul>



<div style="height:10px" aria-hidden="true" class="wp-block-spacer"></div>



TactVisor



For Consumers



<ul class="wp-block-list">
<li>Meta Quest 3*, Meta Quest 2*, Valve Index, Rift S* * Facial Interface from a 3rd party is required for <a href="https://www.amazon.com/AMVR-Compatible-Accessories-Replacement-Breathable/dp/B0CNYGQ1SF">Meta Quest 3</a>, <a href="https://vrcover.com/item/facial-interface-foam-replacement-set-for-oculus-quest-2/">Meta Quest2</a>, <a href="https://vrcover.com/product/valve-index-interface-foam-replacement-basic-set/">Valve Index</a> and<a href="https://vrcover.com/oculus-rift-s/"> Rift S</a></li>



<li><a href="https://bhaptics.com/compatibility/vr?filter=Head">Check the full list of compatible games</a></li>
</ul>



For Developers and Business Consumers



<ul class="wp-block-list">
<li>All headsets available to Consumers</li>



<li>Pico 4* * Facial Interface from a 3rd party is required for <a href="https://www.amazon.com/AMVR-Replacement-Comfortable-Accessories-Headset%EF%BC%88Black/dp/B0BQJ9H7MJ">Pico 4</a></li>
</ul>



<div style="height:10px" aria-hidden="true" class="wp-block-spacer"></div>



Tactosy for Feet



For Consumers



<ul class="wp-block-list">
<li>All HTC VIVE Tracker compatible headsets (for PC VR)* * Limited number of content is available</li>



<li><a href="https://bhaptics.com/compatibility/vr?filter=Foot">Check the full list of compatible games</a></li>
</ul>



For Developers and Business Customers



<ul class="wp-block-list">
<li>All headsets available to Consumers</li>



<li>Headsets with other feet tracking solutions</li>
</ul>

What VR headsets are bHaptics’ device compatible with?

You can receive audio-based haptic feedback when watching movies or videos on your Windows PC. Support for Mac OS is not available at this time.
 <a href="?Question=How do I receive audio-based haptics with PC or PCVR?" target="_blank" rel="noopener">Learn how to set up your TactSuit with PC for audio-based haptics &gt;</a>

Can I use TactSuit when watching videos/films on Netflix, Disney +, YouTube?

You can receive audio-based haptics when listening to music or watching video on your phone. 
 The Audio-to-Haptics mode with mobile requires a wired connection between your phone, TactSuit X, and headphones.
 Note: Audio-based haptics is not available for Bluetooth headphones.

Is TactSuit compatible with mobile apps?

You can use TactSuit X40 and TactSuit X16 to play PC games with audio-based haptic feedback. 
 You will be able to feel the direction of gunshots, footsteps and explosions with TactSuit X. 
 We provide a mod for CS:GO and audio-to-haptic presets optimized for some of the popular FPS games.
 <a href="?Question=How do I receive audio-based haptics with PC or PCVR?">**Learn how to receive audio-based haptics with PC &gt;</a> 
 To download bHaptics CS:GO mod, download bHaptics Player and bHaptics Portal from the <a href="https://www.bhaptics.com/support/downloads">Downloads</a> page.

Is TactSuit compatible with PC games?

We have not developed SDK for the AR platforms yet; therefore, TactSuit is not compatible with AR devices at this time. 
 If you are a developer interested in building an AR content with haptics, please contact <a href="mailto:support@bhaptics.com">bhaptics Support Team.</a>

Is TactSuit compatible with AR devices, such as Hololens and Magic Leap?

Absolutely. You can wear your tracking devices on top of or under your TactSuit and Bluetooth signals will not interfere with each other. Tactosy for Hands and Tactosy for Feet come with mounts for VIVE trackers.

Can I use VIVE trackers with TactSuit?

There are two ways to enjoy VR Games with TactSuit:
<ol>
<li>Native Support 
Games with native support provide haptic feedback that is customized and optimized for specific situations in each game. You can find a list of TactSuit-compatible VR games on the <a href="https://www.bhaptics.com/experiences/vr" target="_blank" rel="noopener">VR page</a> of the bHaptics website.</li>
<li>Audio-Based Haptics 
Even if a game does not offer native support for the TactSuit, you can still experience haptic feedback using the Audio-to-Haptics mode. This feature automatically converts sound output into real-time haptic feedback. We offer Audio-to-Haptics presets optimized for rhythm games and popular VR FPS titles.</li>
</ol>
For more details please refer to the following articles:
<ul>
<li><a href="https://www.bhaptics.com/support/faqs/?categories=5-audio-based-haptics">How do I receive audio-based haptics with PC or PCVR?</a></li>
<li><a href="https://www.bhaptics.com/support/faqs/?categories=5-audio-based-haptics">How do I receive audio-based haptics with Meta Quest?</a></li>
</ul>

Is the TactSuit compatible with all VR games?

The TactSuit is compatible with all Meta Quest headsets, including Meta Quest, Quest 2, Quest 3, Quest 3S and Quest Pro. You can explore Meta Quest games with native support on our <a href="https://www.bhaptics.com/experiences/vr" target="_blank" rel="noopener">VR page</a>.
For games not listed on our website, you can still enjoy audio-based haptics by using a wired connection via an audio cable. For detailed instructions on how to set up <a href="https://staging.bhaptics.com/support/faqs/?categories=5-audio-based-haptics" target="_blank" rel="noopener">audio-based haptics with Meta Quest</a>, please refer to our guide on using audio-based haptics.

Is TactSuit compatible with Meta Quest?

Audio-based haptics is automatically generated haptic feedback based on audio output of content. The Audio-to-Haptics mode converts audio signals into haptic feedback in real time without noticeable latency. 
Using the Audio-to-Haptics mode, you can enjoy any type of content, such as PC game, movie and music. We offer various Audio-to-Haptics themes, including, PC FPS and Melody, which you can customize to your liking. You can configure Audio-to-Haptics frequency settings and create your own Audio-to-Haptics profiles by using the <a href="https://www.bhaptics.com/support/downloads" target="_blank" rel="noopener">bHaptics Studio</a> (PC).
Note: You will receive audio-based haptic feedback, instead of embedded feedback, if you have the Audio-to-Haptic mode turned on while playing content with native support.

What is Audio-based Haptics or Audio-to Haptics?

<div class="flex max-w-full flex-col flex-grow">
<div class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5" dir="auto">
<div class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]">
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You can enjoy any type of content with audio output using Audio-to-Haptics, including music, movies, and PC, console, or VR games. For Windows PC, Audio-to-Haptics can be used wirelessly. On all other platforms, a wired connection is required to use this feature.
</div>
</div>
</div>
</div>

What type of content can I enjoy with Audio-to-Haptics?

If you are a PC or PCVR user, you can use Wireless Audio-to-Haptics via Bluetooth connection with your PC and PCVR. This feature is available for TactSuit Pro, TactSuit Air, TactSuit X40, TactSuit X16, and Tactosy for Arms.
If you are a console or standalone VR user, you can enjoy Audio-to-Haptics via a wired connection. To do this, connect your TactSuit, gaming device, and headphones using an audio cable and a Y-jack.
Notes:
<ul>
<li>Only TactSuit Pro, Air, X40, and X16 support wired Audio-to-Haptics.</li>
<li>When using wired Audio-to-Haptics, you cannot use your TactSuit and Tactosy for Arms together.</li>
</ul>

What is the difference between wireless Audio-to-Haptics and wired Audio-to-Haptics?

If you want to create profiles for PC and PCVR 
 1. Open <a href="https://www.bhaptics.com/support/downloads" target="_blank" rel="noopener">bHaptics Player</a> and pair your TactSuit to PC
2. Click <img src="https://cdn.bhaptics.com/homepage/support/assets/43c94702829b.png" /> to enable Audio-to-Haptics mode
3. Click <img src="https://cdn.bhaptics.com/homepage/support/assets/5a1f58066d17.png" /> to open bHaptics Studio
 4. Sign in to the bHaptics Studio to use the software 
 5. Select Edit Preset Theme to edit existing Audio-to-Haptics profile/preset 
 Select Create New Theme to create your own Audio-to-Haptic profile/preset 
 6. Configure Audio-to-Haptics frequency settings
 If you want to edit profiles for standalone VR or console 
 1. Connect your TactSuit X, standalone VR/console, and headphones using an audio cable and Y-jack. 
 2. Press the power button on your TactSuit for pairing 
 3. Open <a href="https://www.bhaptics.com/support/downloads" target="_blank" rel="noopener">bHaptics Player</a> app on your phone and pair your TactSuit X 
 4. Tap Audio To Haptic from the bottom menu 
 5. Configure Audio-to-Haptics frequency settings

How do I create or edit Audio-to-Haptic profiles?

Audio-based haptics on console requires a wired connection between your console, TactSuit and headphones. Make sure to have an audio cable, Y-jack, and headphones ready.
<img src="https://cdn.bhaptics.com/homepage/support/assets/e287d4785730.png" />
<ol>
<li>Plug a Y-jack into an audio source of your console or console controller.</li>
<li>Plug headphones into the Y-jack.</li>
<li>Plug one end of an audio cable into the Y-jack and the other end into your TactSuit.</li>
<li>Open a game on your console and enjoy audio-based haptic feedback.</li>
</ol>
Notes:
<ul>
<li>Audio-based haptics does not work with wireless headphones.</li>
<li>Only TactSuit Pro, Air, X40, and X16 support audio-based haptics on Meta Quest.</li>
<li>You can modify Audio-to-Haptics profiles using the Windows version of the bHaptics Player.</li>
</ul>

How do I receive audio-based haptics with console, such as PlayStation and Xbox?

To use audio-based haptics on Meta Quest, you will need a wired connection between your standalone VR headset, TactSuit and headphones. Make sure to have an audio cable, Y-jack, and headphones ready.
<img src="https://cdn.bhaptics.com/homepage/support/assets/43cfc7cd7310.png" />
<ol>
<li>Plug a Y-jack into an audio source of Meta Quest</li>
<li>Plug headphones into the Y-jack</li>
<li>Plug one end of an audio cable into the Y-jack and the other end into your TactSuit.</li>
<li>Open a game on your headset and enjoy audio-based haptic feedback.</li>
</ol>
Notes:
<ul>
<li>Audio-based haptics does not work with wireless headphones.</li>
<li>Only TactSuit Pro, Air, X40, and X16 support audio-based haptics on Meta Quest.</li>
<li>You can modify Audio-to-Haptics profiles using the Windows version of the bHaptics Player.</li>
</ul>

How can I receive audio-based haptics with standalone VR, like Meta Quest ?

To receive audio-based haptics with your PC or PCVR:
<ol>
<li>Pair your TactSuit to your PC on bHaptics Player via Bluetooth</li>
<li>Click <img src="https://cdn.bhaptics.com/homepage/support/assets/43c94702829b.png" /> to activate the Audio-to-Haptics mode</li>
<li>Open any type of content that has audio output, including game, music, and video</li>
<li>Enjoy your content with audio-based haptics!</li>
</ol>
Note: Only TactSuit Pro, TactSuit Air and TactSleeve support wireless Audio-to-Haptics.

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